Refund policy

Return & Refund Policy

At ROA POP, all products are personalised and made to order. Please read our policy carefully before placing your order.

Due to the custom nature of our products, we do not accept returns or offer refunds for change of mind.

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery with:

Once reviewed, we will offer a replacement or refund where appropriate.

Please ensure all personalisation details (including spelling, colours, and selections) are entered correctly at checkout.

ROA POP is not responsible for errors submitted by the customer.

As each item is custom made, slight variations in colour, size, or finish may occur. These are not considered faults.

Orders can only be changed or cancelled within 12 hours of purchase. After this time, production may have begun and changes may not be possible.

If a refund is approved, it will be processed to your original payment method within 5–10 business days.

For any issues or enquiries, please contact us at:
roapop.au@gmail.com

We’re here to help and will do our best to resolve any concerns.